Trade Support Officer
4 days ago
We are seeking a highly motivated Business Operations Specialist to join our team at HUACHANG Trading Co., ltd. As a key member of our operations department, you will be responsible for managing business processes, ensuring data accuracy, and providing excellent customer support.
Key Responsibilities:- Data Entry: Accurately enter order list information into the company database.
- Sales Order Processing: Process sales orders promptly upon receipt of orders from the sales team.
- Delivery Planning: Coordinate and schedule delivery planning with the warehouse coordinator to guarantee smooth logistics.
- Record Keeping: Maintain accurate records of sales details and delivery planning in the company database.
- Customer Communications: Mail out customer invoices, statements, and official receipts in a timely manner.
- Sales Reporting: Prepare comprehensive sales achievement reports on a regular basis.
- Commission Claims: Process customer commission claims and issue salesman commissions according to company policies.
- Debtor Monitoring: Provide debtor ageing reports to the sales team for account monitoring.
- Quotations: Issue quotations for customers as needed, showcasing the company's competitive offerings.
- Meeting Documentation: Document meeting minutes and maintain a record for future reference.
- Maintenance of Sales Materials: Ensure adequate supplies of sales presentation materials, including slides, brochures, samples, and forms.
- Promotion Strategies: Develop promotional strategies to enhance brand awareness.
- Customer Support: Respond to client inquiries regarding their accounts or sales products, delivering exceptional customer service.
- Ad-Hoc Tasks: Execute any ad-hoc tasks assigned by management, supervisors, or heads of department as required.
- Experience: At least one year of experience is preferred for this role.
- Organizational Skills: Possess strong organizational skills to manage multiple tasks effectively.
- Interpersonal Skills: Exhibit excellent interpersonal skills to interact successfully with colleagues and clients.
- Problem-Solving Skills: Demonstrate effective problem-solving skills to resolve challenges promptly.
- Teamwork: Ability to work independently or as part of a team to achieve shared goals.
- Sales Skills: Possess strong sales skills to promote products and services effectively.
- Medical and Hospitalisation Leave: Enjoy medical and hospitalisation leave benefits.
- EPF / SOCSO / PCB: Participate in EPF, SOCSO, and PCB schemes for retirement and social security.
- Annual Bonus: Receive an annual bonus based on performance.
- Training Provided: Engage in training programs to enhance skills and knowledge.
- Performance Bonus: Earn a performance-based bonus for outstanding contributions.
- Working Days: Enjoy five working days off per week.
- Company Trip: Participate in company-organized trips and activities.
- Overtime Pay: Receive overtime pay for extra hours worked.
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