Customer Service Representative
3 weeks ago
Job Responsibilities:
- Ensure seamless communication with customers regarding collection and delivery schedules.
- Generate and distribute invoices and packing lists as required.
- Verify the accuracy of goods quantities against invoices and packing lists.
- Coordinate with customers to meet their specific needs and requests.
- Update and resolve issues that may arise during operations.
- Provide regular status updates to customers as requested.
- Update movement reports in TMS or SharePoint on a monthly basis.
- Monitor and respond to customer emails and correspondence in a timely manner.
- Update daily reports on movements using MS Office software.
- Ensure timely completion of monthly KPI reports.
- Update cost information in TMS or SharePoint and provide provision costs as necessary.
- Verify and complete all job files by the end of each month.
- Ensure all files are properly sorted, filed, and recorded with relevant details.
- Communicate and resolve any issues that may arise.
- Discuss and report any problems that cannot be met by operations.
- Follow up with relevant staff to ensure customers are updated accordingly.
- Provide timely information to the Billing Section to raise invoices to customers on time.
Job Requirements:
- Minimum SPM level or higher.
- Minimum 2 years of working experience as a Customer Service representative in a 3PL company.
- Proven experience/knowledge in import/export procedures and experience in a warehouse environment is an added advantage.
- Commitment to quality.
- Effective meeting skills.
- Customer and service orientation.
- Well-ethic of information and communication behavior.
- Good interpersonal skills and team player.
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