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Sales Performance Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time

Dr Clear Aligners Group is a leading provider of innovative dental solutions.

We are seeking an experienced Customer Service Executive (Treatment Coordinator) to join our team.

About the Role:
  • Initiate outbound calls to potential customers from provided lead lists or databases, driving business growth through effective communication.
  • Develop a deep understanding of our products/services and effectively communicate their features and benefits to potential customers, building rapport and trust.
  • Actively listen to customer needs and tailor pitches accordingly, ensuring a seamless customer experience.
  • Deliver persuasive sales pitches and overcome objections to convert leads into customers, consistently meeting or exceeding sales targets.
  • Maintain accurate records of all interactions, update customer profiles, and ensure data integrity.
Key Responsibilities:
  1. Meet or exceed monthly and quarterly sales targets and key performance indicators (KPIs), demonstrating exceptional sales performance.
  2. Foster strong relationships with customers, addressing inquiries, resolving issues, and delivering excellent customer service.
  3. Stay informed about industry trends, competitors, and customer preferences to adapt sales strategies and drive business growth.
  4. Prepare and submit regular sales reports to track performance and identify areas for improvement, informing strategic decisions.
Requirements:
  • At least 4 years of experience in a similar position, with a proven track record of success.
  • Excellent written and spoken English and Mandarin language skills, facilitating effective communication with diverse customers.
  • Effective communication and presentation skills, able to convey complex information in a clear and concise manner.
  • A goal-getter with a sales-driven mindset, consistently striving to achieve excellence.
  • Ability to work in a fast-paced environment and with minimal supervision, requiring flexibility and autonomy.
What We Offer:
  • Performance-based bonuses
  • Uncapped monthly commissions, aligned with individual performance and achievement

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