Service Operations Manager
7 days ago
The After-Sales Region Manager plays a crucial role in overseeing after-sales service operations within the assigned region. This position involves ensuring high customer satisfaction, managing service teams, coordinating with dealers and service partners, and driving continuous improvement in after-sales service processes.
Key Responsibilities:
- Regional After-Sales Operations: The manager oversees and manages all after-sales service activities, including customer support, warranty services, and repairs in the designated region.
- Team Management: The lead trains, motivates, and develops after-sales service teams to ensure high performance and professional customer interactions.
- Customer Satisfaction: Ensuring excellent customer service is a top priority by addressing complaints, improving service efficiency, and maintaining high customer satisfaction scores.
- Dealer & Partner Coordination: Working closely with dealers, service centers, and third-party service providers ensures high-quality service delivery.
- Process Improvement: Identifying areas for service improvement and implementing best practices enhances efficiency and service quality.
- KPI Monitoring & Reporting: Tracking key performance indicators (KPIs), analyzing service data, and preparing regular reports for senior management are essential tasks.
- Compliance & Standards: Adhering to company policies, safety regulations, and industry service standards is mandatory.
- Parts & Inventory Management: Coordinating with the supply chain team ensures the availability of spare parts and minimizes service downtime.
- Technical Support & Training: Providing technical guidance and training to service teams and dealers enhances their capabilities.
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Sales Operations Associate
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...
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Operations Support Professional
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is seeking a highly organized and detail-oriented individual to fill the role of Sales Operations Associate.Responsibilities:The Sales Operations Associate will be responsible for managing sales-related documents, organizing leads data, and providing support to sales teams. This includes implementing checklists and standard operating...
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Business Operations Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is seeking a highly organized and detail-oriented Sales Operations Associate to join our team.Key Responsibilities:Documentation Management:Manage and organize sales-related documents, ensuring they are easily accessible and stored correctly.Implement checklists and standard operating procedures to maintain operational efficiency.Regularly...
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Efficiency Enhancement Associate
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is a dynamic and growing company seeking a highly organized and detail-oriented individual to fill the role of Sales Operations Associate.Job Summary:The Sales Operations Associate will play a critical role in supporting the sales team by managing sales-related documents, organizing leads data, and providing excellent customer service. This...
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Service Operations Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeAt Trip.com Group, we are seeking an exceptional Service Operations Manager to join our team. This role will be responsible for managing 3-4 service teams and reporting to the Operation Manager on overall performance and progress.About Us:We are a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Our platforms...
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IT Service Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lpstech Full timeAbout UsLpstech is a leading technology company that empowers innovation and progress through Smarter Technology for All.Job DescriptionWe are seeking a highly skilled Incident, Problem and Change Lead to join our team at Lpstech. The successful candidate will be responsible for the effective day-to-day management of the Incident, Problem and Change (IPC)...
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IT Service Operations Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full timeJob DescriptionWe are seeking an IT Service Operations Manager to join our team at Lenovo. As a key member of our service management centre, you will be responsible for the effective day-to-day management of incident, problem, and change processes.Main Responsibilities:Manage incident (including major incidents), problem, and change management practices...
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Sales Enablement Coordinator
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Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeWe are looking for a motivated and organized individual to fill the role of Sales Operations Associate at BID Operations.Job Description:The Sales Operations Associate will be responsible for managing sales-related documents, organizing leads data, and providing support to sales teams. This includes implementing checklists and standard operating procedures,...
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Network Operation Center
20 minutes ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeDirect message the job poster from Commerz Global Service SolutionsExperienced HR Specialist with Expertise in Recruitment and Employee ManagementJob Purpose:To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:Ensure the Service Level Agreements (SLA) are...
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Customer Service Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeJob SummaryWe are seeking an experienced Customer Service & Operations Manager to oversee our customer service team and drive business growth through effective strategies.About the RoleThe ideal candidate will have a strong understanding of customer segmentation, engagement strategies, and service operations. They will be responsible for developing and...
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Operations and Planning Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeAEON Credit Service (M) Berhad is a leading consumer financing provider with operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan, and China.We are looking for a skilled Operations and Planning Specialist to join our team and support our business operations.About the RoleThis is a key position that requires strong operations and planning skills, with...
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Operations and Customer Service Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full timeAlba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.The...
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Senior Campaign
5 days ago
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Food Service Operations Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full timeJob OverviewThe Food Service Operations Manager is responsible for overseeing the outlet as a successful independent profit centre, in line with the outlet's operating concept and Hyatt International standards.You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand...
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Digital Marketing Strategist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the Role:We are seeking a seasoned Digital Marketing Strategist to join our team at BID Operations. In this role, you will be responsible for planning, executing, and optimizing PPC campaigns across multiple platforms, including Meta, Google Ads, Spotify, Naver Ads, and others.Key Responsibilities:Plan and execute PPC campaigns to achieve desired ROAS...
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Service Desk Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeThe successful candidate will have a proven track record of managing high-performing service desk teams in a fast-paced environment.You will be responsible for overseeing day-to-day service desk operations, including timely resolution of incidents, service requests, and escalations.Key Qualifications:Bachelor's degree in Computer Science, Information...
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Customer Service Operations Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full timeCompany OverviewMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. These solutions enable product quality and safety, regulatory and retailer compliance, better product recalls and improved...
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Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia LIN SCAN Advanced Pipelines & Tanks Services Full timeAbout the RoleThe successful candidate will lead a project team, responsible for managing pipeline operations across corporate offices and subsidiaries. This role involves coordinating resource mobilization to oil and gas fields, servicing pipelines, conducting field surveys, verifying data, demobilizing equipment, and reporting.This senior-level position...
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Compliance and Operations Professional
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeCompliance and Operations Professional needed at Commerz Global Service Solutions to ensure compliance with regulatory requirements and internal policies. As a key member of our operations team, you will play a crucial role in maintaining the accuracy and integrity of our financial records.The ideal candidate will possess a strong understanding of regulatory...
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Financial Operations Specialist
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob DescriptionThe role of a Financial Operations Specialist at Commerz Global Service Solutions involves processing various tradable financial instruments for the Commerzbank Group and its customers. This includes supporting sales units through careful, legally secure, swift, and cost-effective processing.Employees in this service group are committed to...