IT Service Operations Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time
Job Description

We are seeking an IT Service Operations Manager to join our team at Lenovo. As a key member of our service management centre, you will be responsible for the effective day-to-day management of incident, problem, and change processes.

Main Responsibilities:
  • Manage incident (including major incidents), problem, and change management practices ensuring timely resolution, proper communication, and escalation.
  • Minimize service downtime by proactively managing incidents, problems, and changes.
  • Ensure high-quality work by applying appropriate rigor and consistency across incidents, problems, and changes.

You will also be responsible for adopting and implementing an incident, problem, and change framework based on ITIL best practice. Additionally, you will provide regular reports and analytics to identify challenges and opportunities for improvement.



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