Customer Service Operations Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full time
Job Summary

We are seeking an experienced Customer Service & Operations Manager to oversee our customer service team and drive business growth through effective strategies.

About the Role

The ideal candidate will have a strong understanding of customer segmentation, engagement strategies, and service operations. They will be responsible for developing and implementing customer segmentation strategies to enhance user experience and engagement.

Key Responsibilities
  1. Develop and implement customer segmentation strategies to enhance user experience and engagement.
  2. Oversee the daily operations of the customer service team, ensuring high efficiency and customer satisfaction.
  3. Monitor customer feedback and insights to drive continuous improvement in service quality.
  4. Lead and manage the customer service team, ensuring performance goals are met.
  5. Plan, organize, and execute platform campaigns, activities, and projects provided by headquarters.


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