Global Client Services Liaison
2 days ago
About the Role
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. We seek to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.
As a Client Services Specialist, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction. You will serve as a key point of contact for our valued clients, providing them with expert guidance, resolving issues, and building strong relationships.
Your Responsibilities
- Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
- Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.
- Perform trade investigation/validation/affirmation for MT4.
- Escalate any cash adjustments required and compliance issues.
- Collaborate with internal teams within the Retail Services Division, Settlements and Compliance, to deliver a highly personalized client experience.
- Understand customers' needs and convert constructive feedback to management.
- Manage escalations to Senior managers and relevant Stakeholders as appropriate.
- Ensure adherence to quality standards, regulatory requirements, and protocols while meeting KPI and SLA consistently both individually and as a team.
- Be the subject matter expert with Axi's trading products and platforms and keep up to date on general market conditions to attend inquiries and provide first-class trading experience.
- Ensure compliance with the CX Charter, Code of Conduct, company policies, procedures, guidelines, and training plans by adhering to the standards which are accessible via the internal Confluence application and the learning management system.
- Fluent in English, Korean (verbal and written) is a must to deal with Korean speaking clients.
Requirements
- Proven experience in a customer service role, preferably within the financial services industry.
- Excellent communication and interpersonal skills with the ability to empathize with clients.
- Fluent in English, Korean (verbal and written) is a must to deal with Korean speaking clients.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work well in a team environment and collaborate effectively with colleagues and other departments.
- Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Commitment to continuous learning and professional development.
- Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.
- This role entails the need for the candidate to be able to work on rotating daytime shifts.
What We Offer
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance.
-
Banking Client Liaison
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeBecoming a Banking Client Liaison at Standard Chartered means being part of a dynamic team that works together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service.Your responsibilities will include providing second-level client support to resolve...
-
Client Liaison Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia EMPYRE INTEGRATED SDN BHD Full timeAs a Client Liaison Specialist, you will engage with customers face-to-face to represent world-class brands.Your key responsibilities will include creating meaningful connections while delivering impactful brand messages, developing leadership & sales skills in a fun, energetic team, and unlocking uncapped weekly earnings through performance-based pay.The...
-
Global Vendor Liaison
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Marco Global Payroll Pte Ltd Full timeRole Summary:The Partnership Manager is responsible for developing and managing strong, mutually beneficial partnerships with vendors. This includes building and maintaining relationships, identifying opportunities for improvement, and negotiating contracts. The ideal candidate will have a proven track record of success in vendor management and partnership...
-
Interior Design Client Liaison
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SBSS Sdn Bhd Full timeAt SBSS Sdn Bhd, we are seeking a skilled and dedicated individual to join our team as an Interior Design Client Liaison. In this role, you will serve as the primary point of contact for clients, ensuring seamless communication, satisfaction, and problem resolution throughout the project lifecycle.Key Responsibilities:Serve as the main point of contact for...
-
Customer Service Liaison
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeJob DescriptionWe are seeking a highly skilled Customer Service Liaison to join our team at MindPec Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound and outbound calls, emails, and other communication channels.The ideal candidate will have excellent communication...
-
Client Services Associate
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeAbout UsMUFG Investor Services partners with over 480 global investment firms to deliver exceptional results.We offer a range of services, including administration, asset services, banking, and fund financing.Our team is committed to excellence, working together to deliver value to our clients.Key Job Functions:Trade execution and management.Audit and...
-
Global Client Services Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeStandard Chartered is committed to making a positive difference for our clients and communities. As a Global Client Services Manager, you'll be part of our team that works together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service.Your responsibilities...
-
Global Custody Client Services Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Citibank (Switzerland) AG Full timeRole OverviewThis is a senior role within our Global Custody Client Services team, responsible for managing a portfolio of high-profile clients.Develop and maintain strong relationships with clients through regular communication and collaboration.Provide coaching and guidance to team members to ensure they have the necessary skills to deliver excellent...
-
Customer Service Liaison
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full timeAbout the RoleGreat Wall Motor Sales Malaysia Sdn. Bhd. is seeking a highly skilled CUSTOMER SERVICE LIAISON to join our team.Job DescriptionWe are looking for a detail-oriented professional who can develop and implement effective customer service goals, procedures, policies, and standards.The ideal candidate will have excellent communication skills, both...
-
Customer Service Liaison
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeCustomer Service LiaisonAbout the RoleWe are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Liaison, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.Main ResponsibilitiesEngage with customers via phone,...
-
Global Fund Services Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeThis exciting opportunity at MUFG Investor Services offers the chance to work in a vibrant and collaborative environment, driving business growth through exceptional operations and customer service. The Client Custody Manager will play a pivotal role in ensuring the smooth execution of custody trades, resolving complex queries, and maintaining outstanding...
-
Customer Service Liaison
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Morrison Express Full timeRole OverviewMorrison Express Corporation is a global logistics service provider specializing in the transportation of goods and products worldwide. With offices and agents in over 250 locations, we offer efficient and reliable logistics solutions to clients globally.We believe in fostering a diverse community where individuals can thrive and reach their...
-
Client Services Coordinator
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeJob Summary:This role provides an opportunity to work in a dynamic team environment, supporting the delivery of exceptional client services. The successful candidate will have excellent communication and organizational skills, with a strong attention to detail.Responsibilities:Prepare documents, reports, and presentations for the Client Account Management...
-
Global Client Relations Specialist
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full timeJob OverviewAxi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.We are committed to creating a workplace that upholds fairness and respect for all, where every individual feels a sense of belonging and is treated with dignity.Job DescriptionThe Global Client Relations...
-
Global Client Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Publicisgroupe Full timeCompany OverviewPublicis Groupe is a world-renowned communications group with a strong presence in over 100 countries. We have four Solution hubs: Creative, Media, Digital business transformation, and Health & Wellbeing. Our 'Power of One' model breaks down silos between our capabilities, making us work seamlessly and efficiently to help clients transform...
-
Regional Manager, Higher Education Services
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Grok Global Services Full timeGrok Global Services is an expert in the field of international education services. Our team of professionals works closely with higher education institutions to expand their global reach and improve student outcomes.We are seeking a highly skilled Associate Director, Southeast Asia, to lead our operations in the region. The ideal candidate will bring...
-
Client Custody Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeWe are seeking a highly organized and detail-oriented professional to join our Client Custody team at MUFG Investor Services. As a key member of our operations team, you will be responsible for ensuring the timely execution of custody trades, resolving queries, and maintaining strong relationships with clients and internal stakeholders.About MUFG Investor...
-
Financial Services Consultant
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full timeWe are seeking a skilled Financial Services Consultant to join our team at HTC Global Services.About the Role:We require a highly experienced Business Analyst with 3-8 years of experience in Treasury, Banking, or Financial Services.Key Responsibilities:The ideal candidate will have a strong understanding of treasury functions, cash & liquidity management, FX...
-
Global Blue Client Support Officer
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Global Blue Full timeThe ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. As a key member of our team, you will be responsible for providing high-quality support to our clients, ensuring their needs are met and exceeded.You will be working closely with various teams, including...
-
Global Sales Effectiveness Advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies Full timeAbout Kamlax Global Technologies:Kamlax Global Technologies is a leading provider of technology services and consulting, empowering businesses to succeed in the digital age.We offer a comprehensive range of services, from strategy development to implementation, designed to drive business growth and improve operational efficiency.Job Description:We are...