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Support Services Representative

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

Company Overview:

Allianz Partners is a leading provider of assistance and claims services to clients and subscribers. Our team works closely with clients to deliver exceptional service and support.

Job Description:

We are seeking a skilled Assistance Coordinator to join our team in Kuala Lumpur, Malaysia. As an Assistance Coordinator, you will be responsible for delivering services to clients and subscribers of Allianz Partners.

Your primary responsibilities will include:

  • Handling inbound and outbound calls, emails, and correspondences for clients and subscriber services.
  • Providing assistance to clients as necessary by taking required actions to arrange services and benefits according to subscriber's needs and policy coverage.
  • Documenting all conversations, correspondence, and actions into the case management system.
  • Working in a team environment to ensure proper case handling.

Shift Timings: 24 hours rotational basis

Work from Home/Office/Hybrid: Work from Office