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Hotel Reservation Coordinator

3 weeks ago

Penang, Malaysia Insight Talent Full time

Job Description:

We are looking for a skilled Hotel Reservation Coordinator to join our team at Insight Talent. In this role, you will be responsible for coordinating hotel reservations, managing customer relationships, and providing exceptional customer service.

About the Role:

As a Hotel Reservation Coordinator, you will be required to communicate effectively with customers, hotels, and internal teams to ensure seamless reservation experiences. You will also be responsible for maintaining accurate records, resolving customer complaints, and contributing to process improvements.

Key Responsibilities:

  1. Coordinate hotel reservations and manage customer relationships
  2. Communicate effectively with customers, hotels, and internal teams
  3. Maintain accurate records of customer interactions and updates
  4. Resolve customer complaints in a timely and professional manner
  5. Contribute to the development of new processes and procedures to improve customer service