Customer Engagement Expert
5 days ago
We are seeking a Customer Engagement Expert to join our team at Agoh Marketing (M) Sdn Bhd. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in-store and online.
Main Responsibilities- Assess customer needs and recommend mobile devices and accessories.
- Evaluate trade-in devices, provide accurate value assessments, and facilitate the trade-in process.
- Achieve and exceed sales targets for mobile devices, accessories, and value-added services.
- Maintain an organized sales floor, ensuring attractive displays and proper stock levels.
- Host live sessions on social media platforms to showcase mobile devices, trade-in programs, and promotional offers.
- Demonstrate product features, answer audience questions, and encourage immediate purchases or store visits.
- Collaborate with the marketing team to plan live content, promotions, and campaigns.
- Monitor audience engagement during live sessions and collect feedback to improve future content.
- Provide outstanding customer service by addressing inquiries and resolving concerns promptly in-store and online.
- Stay updated on the latest mobile devices, used phone trends, and promotions to educate customers effectively.
- Work closely with team members to ensure a seamless customer experience across all channels.
- No minimum education requirement.
- Proven experience in retail sales, preferably in mobile devices or electronics.
- Able to communicate in English and Mandarin.
- Fresh graduate welcome to apply.
- Strong knowledge of mobile devices, operating systems, and accessories.
- Experience hosting social media live sessions or creating engaging online content.
- Excellent Communication Skills with the ability to present products confidently and professionally.
- Strong Negotiation Skills to deal with clients.
- Familiarity with popular social media platforms and basic video streaming tools.
- Ability to adapt to a fast-paced environment and meet both in-store and online sales goals.
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Engagement Expert for SAP Customers
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Services Engagement Expert
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