Customer Engagement Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Agoh Marketing (M) Sdn Bhd Full time
About the Job

We are seeking a Customer Engagement Expert to join our team at Agoh Marketing (M) Sdn Bhd. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in-store and online.

Main Responsibilities
  • Assess customer needs and recommend mobile devices and accessories.
  • Evaluate trade-in devices, provide accurate value assessments, and facilitate the trade-in process.
  • Achieve and exceed sales targets for mobile devices, accessories, and value-added services.
  • Maintain an organized sales floor, ensuring attractive displays and proper stock levels.
Social Media Engagement Strategy
  • Host live sessions on social media platforms to showcase mobile devices, trade-in programs, and promotional offers.
  • Demonstrate product features, answer audience questions, and encourage immediate purchases or store visits.
  • Collaborate with the marketing team to plan live content, promotions, and campaigns.
  • Monitor audience engagement during live sessions and collect feedback to improve future content.
Teamwork and Customer Service
  • Provide outstanding customer service by addressing inquiries and resolving concerns promptly in-store and online.
  • Stay updated on the latest mobile devices, used phone trends, and promotions to educate customers effectively.
  • Work closely with team members to ensure a seamless customer experience across all channels.
Qualifications and Requirements
  • No minimum education requirement.
  • Proven experience in retail sales, preferably in mobile devices or electronics.
  • Able to communicate in English and Mandarin.
  • Fresh graduate welcome to apply.
  • Strong knowledge of mobile devices, operating systems, and accessories.
  • Experience hosting social media live sessions or creating engaging online content.
  • Excellent Communication Skills with the ability to present products confidently and professionally.
  • Strong Negotiation Skills to deal with clients.
  • Familiarity with popular social media platforms and basic video streaming tools.
  • Ability to adapt to a fast-paced environment and meet both in-store and online sales goals.


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