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Problem Resolution Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time

As an Incident, Problem and Change Lead at Lenovo, you will be responsible for implementing and maintaining our IPC management framework, adhering to ITIL best practices.

Main Responsibilities
  1. Develop and Implement IPC Framework: Adopt and implement an incident, problem, and change framework as per ITIL best practice, ensuring its adoption across the organization.
  2. Manage Incident Escalations: Monitor incident and problem queues, ensuring defined service levels are met, and minimize service downtime through proactive management.
  3. Lead Team Performance: Develop and provide incident, problem, and change management information and reports for the Delivery and Operations Leadership Team and the IT Director.

Desired Qualifications:

  • ITIL foundation v4 certification.
  • ITIL specialist v4 certification (incident, problem, and change).