Content Compliance Manager
7 days ago
Cognizant is seeking a Mandarin Language Content Moderator to join our team. In this role, you will be responsible for reviewing content in the online space for one of the largest technology giants. The successful candidate will have excellent written and spoken communications skills in Mandarin and a strong understanding of local culture.
About the Role:
This is a critical position that requires excellent analytical and research skills, as well as the ability to work independently. You will use your experience with social networking or similar programs, internet savvy, and quick learning abilities to adapt to new processes, concepts, and skills.
Responsibilities:
- Moderate content to ensure accurate and precise decision-making in compliance with client policies and guidelines.
- Gain a full understanding and in-depth knowledge of client policies and guidelines.
- Review user-generated content and editorial-generated content, including text, images, audios, and videos.
- Identify improvement opportunities and solutions to problems.
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner.
- Recognize trends and patterns and escalate issues outside of established policies.
- Use market-specific knowledge and insights to spot and scope solutions to improve user community support.
- Ensure daily KPIs are met.
- Ensure the process is followed correctly in Service Operations.
- Maintain confidentiality while meeting strict deadlines.
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