Operations Coordinator for Customer Satisfaction

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UEM Sunrise Berhad Full time

Key Responsibilities

  • Coordinate with Development teams to arrange Pre-delivery Inspection (PDI) schedules for all units.
  • Perform PDI and verification of unit readiness, taking necessary measures to ensure cleanliness before handover to customers.
  • Hand over units to customers in accordance with operating procedures and standards.
  • Own customer cases, managing end-to-end OSC processes and associated customer experience.
  • Receive customer complaints, responsible for end-to-end case management.
  • Enter new reported cases into Sugar CRM module for recording and monitoring purposes.
  • Closed complaints/enquiries within 30 days or as per stipulated Service Level Agreement (SLA).
  • Liaise with relevant parties for issues, updating customers on status.
  • Generate and analyse reports for Team Lead, OSC, by collecting, analysing, and summarising data and trends.

Requirements

  • Bachelor's Degree, Post Graduate Diploma, Professional Degree, Architecture, Engineering (Civil), Business Studies/Administration/Management, Marketing, Property Development/Real Estate Management or equivalent.
  • At least 1 year(s) of working experience in Property Management or Customer Servicing required.
  • Junior Executives specialising in Customer Service or equivalent preferred.


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