Data-Driven Customer Satisfaction Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

Welcome to TIME's group, where we're committed to delivering exceptional customer experiences. As a Data-Driven Customer Satisfaction Specialist, you'll be responsible for analyzing customer feedback data to drive strategic decision-making and improve customer satisfaction.

Your key responsibilities will include:

  • Collecting and analyzing customer feedback data from various sources.
  • Cleaning and processing raw data to ensure accuracy and consistency for analysis.
  • Identifying patterns, trends, and insights using statistical methods, data visualization techniques, and analytical tools.
  • Segmenting customers based on their feedback attributes and behaviors.
  • Performing sentiment analysis to gauge the overall sentiment of customers.
  • Conducting root cause analysis to identify underlying reasons behind customer feedback.
  • Monitoring KPIs related to customer feedback metrics.

To succeed in this role, you'll need a strong background in data analysis, preferably in a customer feedback or customer experience role. You should also have fluency in Power BI and Excel. Strong analytical skills, excellent communication and presentation skills, and the ability to work independently and collaboratively in a fast-paced environment are essential.



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