Data-Driven Customer Satisfaction Specialist
4 days ago
Welcome to TIME's group, where we're committed to delivering exceptional customer experiences. As a Data-Driven Customer Satisfaction Specialist, you'll be responsible for analyzing customer feedback data to drive strategic decision-making and improve customer satisfaction.
Your key responsibilities will include:
- Collecting and analyzing customer feedback data from various sources.
- Cleaning and processing raw data to ensure accuracy and consistency for analysis.
- Identifying patterns, trends, and insights using statistical methods, data visualization techniques, and analytical tools.
- Segmenting customers based on their feedback attributes and behaviors.
- Performing sentiment analysis to gauge the overall sentiment of customers.
- Conducting root cause analysis to identify underlying reasons behind customer feedback.
- Monitoring KPIs related to customer feedback metrics.
To succeed in this role, you'll need a strong background in data analysis, preferably in a customer feedback or customer experience role. You should also have fluency in Power BI and Excel. Strong analytical skills, excellent communication and presentation skills, and the ability to work independently and collaboratively in a fast-paced environment are essential.
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Data-Driven Communication Specialist
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maybank Full timeWe are seeking a highly skilled Data-Driven Communication Specialist to join our team at Maybank. As a Senior Executive/Manager, you will play a key role in driving the success of our retail banking communication efforts by overseeing all aspects of communication performance analysis.About the RoleThis is an exciting opportunity for a seasoned professional...
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Data-Driven CRM Expert
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Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo PCCW Solutions Limited Full timeAbout the CompanyLenovo PCCW Solutions Limited is a leading provider of IT services and consulting. We help our customers achieve their business goals by delivering innovative solutions and expert guidance.We are seeking a highly skilled Marketing Cloud Specialist to join our Engagement Services team. In this role, you will design and implement complex...
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Finance Data Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia AIMS Data Centre Full timeFinancial Operations at AIMS Data CentreWe are seeking a highly skilled Finance Data and Administration Specialist to join our team at AIMS Data Centre. As a key member of our finance department, you will be responsible for tracking and monitoring financial data in company systems to ensure accuracy and consistency.Reconcile discrepancies and conduct data...
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Operations Manager for Customer Satisfaction
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full timeWe are seeking an experienced customer care professional to join our team. As our Customer Satisfaction Specialist, you will be responsible for managing customer complaints and issues, working closely with Sales to problem solve and do a proper customer complaint closure.You will work closely with the Supply & Services team to ensure the successful...
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Customs Data Specialist
2 days ago
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Data-Driven Solutions Architect
7 hours ago
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Customer Experience Data Analyst
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeWe are seeking a motivated and detail-oriented individual to join our team as an Executive, specializing in Customer Feedback/Experience Data Analyst. You will play a critical role in extracting insights from customer feedback data to drive strategic decision-making and improve customer satisfaction. You will be responsible for collecting, analyzing, and...
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Data Driven Marketing Strategist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIMESCONSULT Full timeJob RoleThe Data Driven Marketing Strategist will be responsible for developing and executing data-driven marketing strategies to drive business growth and improve customer engagement.The successful candidate will have a strong background in data analysis and interpretation, with experience in using BI tools such as Power BI and Tableau.Data Analysis and...
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Manager of Customer Satisfaction
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Data-Driven Marketing Professional
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Kuala Lumpur, Kuala Lumpur, Malaysia Primal Full timeAbout the JobWe're a fast-paced digital marketing agency looking for a talented Performance Marketing Specialist to join our team. As a key member of our team, you'll be responsible for delivering exceptional advertising campaign performance, driving client success, and supporting the growth of Primal's digital marketing expertise.In this role, you'll have...
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Finance Data and Administration Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIMS Data Centre Full timeFinance Data and Administration SpecialistGet AI-powered advice on this job and more exclusive features.Track and monitor financial data in company systems to ensure accuracy and consistency and reconcile discrepancies.Conduct data analysis to support decision-making and identify financial trends.Provide administrative assistance to the finance...
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Data-Driven Marketing Professional
5 days ago
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Data-Driven Business Impact Specialist
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Data-Driven Marketing Professional
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Kuala Lumpur, Kuala Lumpur, Malaysia FastCo Full timeJob Title: CRM SpecialistWe are seeking a skilled CRM Specialist to improve our B2B (Employers) and B2C (Jobseekers) engagement through targeted CRM initiatives.About the Role:You will play a crucial role in enhancing user retention and conversion rates by leveraging data analytics and collaborating with cross-functional teams.Key Responsibilities:Develop &...
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Data Management Expert
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIMS Data Centre Full timeFinancial Operations and Administrative Support at AIMS Data CentreWe are looking for a detail-oriented and organized Finance Data and Administration Specialist to join our team. The ideal candidate will have a solid understanding of financial principles and be proficient in MS Office and computerized accounting systems.Perform daily operational duties and...
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Data-Driven Marketing Strategist
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Customer Retention Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AvaTrade Full timeAbout the RoleWe are seeking a proactive and goal-oriented Customer Retention Specialist to play a pivotal role in our CFD Broker company.Your responsibilities will include effectively engaging potential clients, addressing their inquiries, and guiding them through the conversion process.Key Responsibilities:Develop and implement strategies to enhance...
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Product Operations Specialist
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Data-Driven Business Development Lead
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Kuala Lumpur, Kuala Lumpur, Malaysia SEEK Full timeJob OverviewThe APAC Commercial Core Growth team plays a vital role in formulating commercial strategy and initiatives to improve product commercialization, capture value, and boost customer engagement.You will coordinate analytics across diverse markets, developing data-driven insights and implementing standard methodologies within SEEK.
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Data and Financial Analyst
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIMS Data Centre Full timeAbout the RoleWe are seeking a highly skilled Finance Data and Administration Specialist to join our team at AIMS Data Centre. In this role, you will be responsible for managing financial data, analyzing trends, and providing administrative support to the finance department.Responsibilities• Analyze financial data to identify trends and areas for...