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Trip Service Operations Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time
Job Overview

We are seeking a highly skilled Trip Service Operations Manager to join our team. As a key member of our customer service operations, you will be responsible for achieving service level and efficiency targets from a workforce management perspective.

You will work closely with team leaders to monitor staff movements in line with forecast plans and implement improvement measures to ensure service level agreements (SLAs) are met. Your expertise in forecasting and scheduling will enable you to develop and maintain a comprehensive forecasting and scheduling model using workforce management tools.

In this role, you will coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities. You will also provide recommendations to leadership on improving efficiency in schedule adherence and occupancy.