Client Experience Manager

3 days ago


George Town, Penang, Malaysia Finnmed Sdn Bhd Full time
Role Overview
Finnmed Sdn Bhd is looking for a skilled Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, prior experience in customer service or healthcare, and a passion for delivering exceptional customer experiences. Your primary goal will be to handle inquiries, coordinate product orders, and ensure seamless service delivery. You will work closely with internal teams to resolve customer issues and improve overall satisfaction.

 

Responsibilities
You will be responsible for:

 

  • Handling customer inquiries via various channels.
  • Providing post-purchase support, resolving issues, and gathering feedback.
  • Coordinating product deliveries, service appointments, and follow-ups.
  • Maintaining accurate customer records and service documentation.
  • Collaborating with internal teams to enhance customer satisfaction.


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