After-Sales Service Lead

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full time

Xiaomi Technology seeks an experienced After-Sales Service Lead to oversee regional after-sales service operations. As a key member of the management team, you will be responsible for ensuring high customer satisfaction, managing service teams, and driving continuous improvement in after-sales service processes.

Responsibilities:

  • Oversee and manage after-sales service activities, including customer support, warranty services, and repairs.
  • Train, motivate, and develop after-sales service teams.
  • Ensure excellent customer service through efficient complaint resolution and high customer satisfaction scores.
  • Coordinate with dealers, service centers, and third-party service providers to deliver high-quality services.
  • Identify areas for service improvement and implement best practices to enhance efficiency and service quality.
  • Track KPIs, analyze service data, and prepare regular reports for senior management.
  • Maintain adherence to company policies, safety regulations, and industry service standards.
  • Coordinate with the supply chain team to ensure spare part availability and minimize service downtime.


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