After-Sales Service Lead
2 days ago
Xiaomi Technology seeks an experienced After-Sales Service Lead to oversee regional after-sales service operations. As a key member of the management team, you will be responsible for ensuring high customer satisfaction, managing service teams, and driving continuous improvement in after-sales service processes.
Responsibilities:
- Oversee and manage after-sales service activities, including customer support, warranty services, and repairs.
- Train, motivate, and develop after-sales service teams.
- Ensure excellent customer service through efficient complaint resolution and high customer satisfaction scores.
- Coordinate with dealers, service centers, and third-party service providers to deliver high-quality services.
- Identify areas for service improvement and implement best practices to enhance efficiency and service quality.
- Track KPIs, analyze service data, and prepare regular reports for senior management.
- Maintain adherence to company policies, safety regulations, and industry service standards.
- Coordinate with the supply chain team to ensure spare part availability and minimize service downtime.
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