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Multilingual Sales Manager Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

At Sutherland, we are seeking a highly skilled and motivated sales professional to join our team as a Team Manager. This individual will be responsible for assisting, supporting, and coaching sales personnel in performing daily sales activities.

Key Responsibilities
  • Identify individual and team training needs; create, develop, and implement sales strategies.
  • Develop educational material, including presentations, sales scripts, and case studies if needed.
  • Evaluate employees' performance after each training and follow through with training.
  • Conduct huddles and upskilling sessions.
  • Analyze trends and provide insights to the sales manager about observations from audits and coaching.
Requirements
  • A Bachelor's degree or Associate Degree.
  • At least 1 to 2 years of experience as a Team Manager in the contact center industry.
  • At least 2 years of experience in supporting a technical sales account in a contact center setting.
  • Experience and knowledge in sales with sales as the main KPI (Revenue per Call).
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
  • Must be able to speak, write, and read Mandarin and Cantonese fluently; can speak English at an intermediate level.