Voice of Customer Insights Manager

About YouThe Customer Insight & Research Analyst is responsible for gathering, analyzing, and interpreting customer datato provide actionable insights that drive business decisions and strategies. This role involves conducting marketresearch, analyzing consumer behavior, and identifying trends to help the company better understand itscustomers and improve...

About the PositionWe are seeking a Voice Solutions Project Manager to join our team at Sovereign's Capital. This is an exciting opportunity for a highly motivated and experienced professional to take on a key role in shaping our voice solutions strategy.The successful candidate will be responsible for managing and delivering voice solutions projects,...

Job PurposeTo lead the Voice of Customer (VoC) and Insights function while driving continuous service improvement. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements. Additionally, it focuses on CX process improvement, standardization of workflows, and implementing a RACI (Responsible,...

About the JobWe're looking for a Senior Voice Solutions Specialist to join our team! As a key member of our Voice Systems team, you will be responsible for managing and delivering comprehensive voice solutions, including inbound/outbound call center solutions, auto-dialer, video call, CRM integration, and omni-channel support.Critical TasksDesign and...

Job DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. We've got your back with everything from meal delivery to financial management and hassle-free transportation. In Grab, purpose gives us joy and habits build excellence. Harnessing the power of Technology and AI drives Southeast Asia forward by economically empowering...

About UsDifferent Technologies Pty Ltd. is a leading provider of innovative solutions and services.Job SummaryWe are seeking a highly skilled Customer Insight Specialist to join our team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to interpret data and derive actionable insights.Key...

Job OverviewWe are seeking a highly skilled Voice Systems Infrastructure Specialist to join our team. The ideal candidate will have a strong background in designing and implementing voice system infrastructures.About the RoleYou will be responsible for managing voice solutions to meet the specific needs of our Contact Centre, including implementation,...

About the RoleWe are seeking a Senior Unified Communications Specialist to join our team at Sovereign's Capital. This is an exciting opportunity for a highly motivated and experienced professional to take on a key role in shaping our voice solutions strategy.The successful candidate will be responsible for managing and delivering unified communications...

Job DescriptionThis is an exciting opportunity to join our team as a Cloud Voice Solutions Engineer. We are looking for a highly skilled engineer to design, deploy, and manage cloud-based voice solutions.About the RoleYou will be responsible for leading planning, coordination, and implementation of medium to large voice contact centre solutions, tracking...

Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of...

Key ResponsibilitiesDrive IFP Asia customer centricity by elevating KCPs ability to understand customers situations, perceptions, expectations, and insights that drive change to deliver improved customer experiencesLead the IFP Asia Customer centricity culture programme to change colleague's customer mindset so they think about them in everything they do by...

Job OverviewTo drive continuous service improvement, we seek a seasoned professional to lead the Voice of Customer (VoC) and Insights function. This role ensures that customer feedback is collected, analyzed, and translated into actionable service enhancements.The ideal candidate will possess strong leadership skills, excellent analytical capabilities, and a...

About the Role:We are looking for a Business Insights Manager to join our team and drive business growth through data-driven insights.Key Responsibilities:Develop and maintain a deep understanding of market trends, shopper behaviors, and competitive landscapes.Analyze data from various sources, including Nielsen retail audit and Kantar shopper panel, to...

NIQ GFK CMI's Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.Customer Success is NIQ GFK's key department which is instrumental for the company's success.A successful candidate for this role will be someone who can establish strong...

Location: Petaling Jaya, Selangor, MYFull-timeBachelor's Degree5+ years of experiencePosition SummaryJoining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A...

At GrabTaxi Holdings Pte. Ltd., we strive to deliver exceptional services to our customers across Southeast Asia.About the RoleWe are seeking a highly skilled Data Strategy Specialist to join our Strategy and Analytics team. In this role, you will be responsible for leveraging data insights to drive strategic decisions for our Commercial and Support...

Job DescriptionWe are seeking a dynamic and detail-oriented Corporate Brand & Insights Specialist to join our team. This role focuses on understanding the attitudes, behaviors, and preferences of youth to drive innovative strategies and programs.The ideal candidate is passionate about turning data into meaningful narratives and has a strong analytical...

BenefitsWe offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program.About the RoleThe Data Insights Manager will be responsible for analyzing business data to identify trends and provide actionable recommendations to management and stakeholders. They will also develop and maintain...

Grab is a leading superapp that aims to drive Southeast Asia forward by economically empowering everyone. As a Customer Insights and Quality Manager, you will play a crucial role in promoting quality assurance and improvement across our operations in Malaysia & Singapore.About the RoleIn this role, you will partner with teams to develop strategies that...