Travel Industry Professional

2 weeks ago


Klang, Selangor, Malaysia Jobstreet Malaysia Full time

Job Overview

We are seeking a skilled and customer-centric professional to join our team as a Travel Industry Professional. This is a full-time role based in Malaysia, where you will be responsible for providing expert travel advice and exceptional customer service to our diverse client base.

Key Responsibilities:

  1. Providing travel recommendations and booking assistance to customers, including flights, accommodation, and transportation.
  2. Staying up-to-date with the latest travel industry trends, promotions, and regulations.
  3. Handling customer inquiries, complaints, and feedback in a professional and timely manner.
  4. Collaborating with the wider team to ensure a seamless and cohesive customer experience.
  5. Maintaining accurate records and documentation related to customer bookings and transactions.

Requirements:

  • Previous experience in a customer-facing role within the travel or tourism industry.
  • Strong knowledge of travel destinations, accommodation options, and transportation services.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
  • Proficiency in using travel booking systems and software.
  • A passion for travel and a desire to share your knowledge and expertise with others.
  • Flexibility to work a range of shifts, including evenings and weekends, to accommodate our customers' needs.

Benefits:

  1. Opportunities for career development and advancement.
  2. Generous holiday entitlement and flexible working arrangements.
  3. Access to discounted travel and accommodation packages.
  4. A comprehensive health and wellness programme.
  5. A collaborative and inclusive company culture.


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