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Cloud Account Management Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Software One Experts Sdn Bhd Full time
About the Job

SoftwareOne seeks an experienced Account Manager to join our team. As an Account Manager, you will be responsible for building strong relationships with our customers to ensure they receive the ultimate customer experience and extract maximum value throughout their journey with us.

This role involves providing ongoing sales support to existing customers, handling the customer relationship, and customer satisfaction. The ideal candidate will have excellent communication skills, be able to understand customer needs, and offer tailored solutions that meet their business objectives.

Key Responsibilities:

  • Be the primary point of contact and maintain a positive relationship with existing accounts and identify growth potential
  • Take ownership of the customer experience
  • Understand customer needs and business objectives and offer the right solutions to customers
  • Ensure the timely and successful delivery of our solutions
  • Keep customers satisfied by delivering exceptional service on a day-to-day basis
  • Drive proactive new Sales, Renewals, and overall Opportunity Management
  • Develop, maintain, and implement a highly efficient Account Management process
  • Provide customer services remotely
  • Lead day-to-day customer and partner requests
  • Track and forecast defined account metrics / KPIs and financials

Requirements:

  • At least 3+ years of local sales experience in the enterprise and mid-market segments
  • Experience in selling hyperscaler cloud platforms (AWS or Microsoft) is preferred
  • Exposure in selling next-generation solutions i.e. Generative AI, Data and Analytics, Application Modernization will be an added advantage
  • Ability to bring in new accounts through existing client relationships

Job Function: Sales

Affirmations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.