Current jobs related to Senior Technical Support Specialist - Kuala Lumpur, Kuala Lumpur - Telekom Malaysia
-
Senior Support Specialist L2/L3
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3We are seeking a highly skilled Senior Support Specialist L2/L3 to join our team at Oxydata Software. As a key member of our support team, you will be responsible for providing technical support and troubleshooting expertise to our customers.Key Responsibilities:Provide technical support and troubleshooting expertise...
-
Senior Support Specialist L2/L3
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeJob Title: Senior Support Specialist L2/L3At Oxydata Software, we are seeking a highly skilled Senior Support Specialist L2/L3 to join our team. This role will be responsible for providing technical support and troubleshooting expertise on Informatica, Teradata, and Hadoop platforms.Key Responsibilities:Provide technical support and troubleshooting expertise...
-
Senior Technical Support Engineer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Support Specialist L2/L3 to join our team at Oxydata Software.The ideal candidate will possess strong problem-solving skills and be able to troubleshoot complex issues on Informatica, Teradata, and Hadoop platforms.Must have hands-on experience with Oracle Data Integrator and have a strong...
-
Technical Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Cartrack, responsible for managing technical activities, providing timely information, and evaluating operational issues to ensure business risks are minimized.Key Responsibilities:Manage IT technical activities to achieve operational outcomes.Provide timely and effective...
-
Senior Technical Solutions Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia NodeFlair Full timeWe are working with NodeFlair to find a Senior Technical Solutions Specialist to join their Malaysia team.This role emphasizes technical expertise, problem-solving, and delivering tailored solutions in a customer-facing environment.Key Responsibilities:Deliver and configure solutions based on customer requirements.Provide technical leadership and subject...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeGlints is a dynamic and innovative company seeking a highly skilled Technical Support Specialist to join our team. This role involves providing exceptional support to customers experiencing system issues, ensuring prompt and effective resolutions.Key Responsibilities:Handle incoming calls and requests from customers regarding system issues.Collaborate with...
-
Technical Support Specialist
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeTechnical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our dynamic team at Glints. This is a hybrid position based in Kuala Lumpur, requiring 2-3 days of office attendance per week.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, or message.Monitor and update case details...
-
Technical Support Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeTechnical Support EngineerWe are seeking a skilled Technical Support Engineer to join our dynamic team at Glints. This is a hybrid position based in Kuala Lumpur, requiring 2-3 days of office attendance per week.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, or message.Monitor and update case details in the...
-
IT Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeJob Title: IT Support SpecialistJob Summary:Provide exceptional customer service and technical support to internal clients.Resolve system issues and manage escalation to 2nd Line.Improve and update Knowledgebase.Familiar with multichannel service delivery and communications.Key Responsibilities:Own and track tickets within SLAs.Identify, resolve or manage...
-
Senior Financial Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Click and Connect Online Limited Full timeJob Title: Senior Financial SpecialistAbout the Role:We are seeking an experienced Senior Financial Specialist to join our team at Independent Resourcing Consultancy Ltd. As a Senior Financial Specialist, you will be responsible for providing expert financial advice to our clients, helping them to achieve their financial goals and secure their financial...
-
Senior Lighting Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob Description:We are seeking a skilled Senior Lighting Specialist to join our team at Hunters International Sdn Bhd.Develop and implement lighting design concepts for various projects.Collaborate with architects and designers to ensure seamless integration of lighting solutions.Provide technical guidance and support to clients throughout the design...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeJob DescriptionAs an Executive Support Specialist for Senior Leadership, you will provide high-level administrative support to the Managing Director. This includes coordinating tasks, preparing documents, and ensuring compliance with policies and legal requirements.You will be responsible for:Drafting and reviewing reports, meeting materials, and...
-
IT Support Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time**Job Summary** We are seeking a highly skilled IT Support Specialist to join our team at Cartrack. The successful candidate will be responsible for managing IT technical activities to achieve operational outcomes, including timelines, expected stakeholder experience, and prioritizing and allocating workflow. **Key Responsibilities** Provide timely and...
-
Client Support Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full timeWe are seeking a highly skilled Client Support Specialist to join our team at Glints. As a key member, you will be responsible for ensuring the optimal performance of our systems by proactively monitoring system metrics, providing timely support to customers, and collaborating with internal teams to resolve technical issues.Key Responsibilities:Ensure...
-
Senior Sustainability Specialist
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Vinarco Full timeJob Title: Senior Sustainability SpecialistVinarco is seeking a highly motivated and experienced Senior Sustainability Specialist to join our team.Job Summary:The Senior Sustainability Specialist will be responsible for coordinating and participating in activities to facilitate the implementation, review, and certification of the Environmental Management...
-
Senior Network Infrastructure Specialist
7 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full timeAbout the RoleWe are seeking a highly skilled Senior Network Infrastructure Specialist to join our team in Malaysia. This role will involve partnering with our project teams to provide technical guidance on network architecture design, installation, and configuration.ResponsibilitiesProvide site survey and network architecture design guidance to ensure...
-
Senior Audit Specialist
7 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full timeJob OverviewSEER S&R seeks an experienced Senior Audit Specialist to join our team in Kuala Lumpur. As a Senior Audit Specialist, you will play a key role in ensuring the overall completion of client engagements on a timely basis.About the RoleThe successful candidate will be responsible for well-versed knowledge of audit procedures, assisting in planning...
-
Senior Specialist, Application Operations Expert
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia 1907 Averis Sdn. Bhd. Full timeSenior Specialist, Application OperationsAt 1907 Averis Sdn. Bhd., we're seeking a highly skilled Senior Specialist, Application Operations to join our team. As a key member of our Application Operations team, you will be responsible for designing, configuring, and testing SAP modules to enhance our business functionality and overall performance.Key...
-
Senior Infrastructure Specialist
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full timeJob OverviewAs a Senior Infrastructure Specialist, you will be responsible for managing the company's internal MS365 infrastructure and power platform applications, including Power BI, Power Automate, and Power Apps. You will provide professional technical expertise, supporting the company's business growth.Roles & ResponsibilitiesServe as a MS365...
-
Desktop Support Specialist
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full timeWe are seeking a highly skilled Desktop Support Specialist to join our dynamic team at Cartrack. The successful candidate will be responsible for ensuring the optimal functioning of our IT infrastructure, providing top-notch support to end-users, and maintaining a high level of customer satisfaction.Main Responsibilities:Proactively maintain branch...
Senior Technical Support Specialist
2 months ago
Telekom Malaysia is seeking a highly skilled Resident Engineer to join our team. As a key member of our technical support team, you will be responsible for managing the Premium Service Desk for our L2 services, handling requests and complaints for our 24/7 operations, and ensuring service continuity as per the contract between Telekom Malaysia and our clients.
Key Responsibilities:- Act as a Single Point of Contact (SPOC) on L2 services matters related to customer's contract and SOW.
- Ensure all post-commissioning scope of work related to L2 services is fulfilled as per contractual requirements and customer expectations, meeting industrial standards.
- Manage and coordinate service improvement plans to eliminate repeated service faults.
- Build relationships with customers and internal Telekom Malaysia by maintaining communication, discussing, and sharing services improvement plans to develop trust with end-users and Telekom Malaysia.
- Ensure all Scope of Work (SOW) deliverables are met as per contractual requirements between Telekom Malaysia and Clients.
- Execute 1st level troubleshooting for Incident Requests (IR) by performing fault diagnosis, isolation, and filtration to minimize incident reports for clients.
- Coordinate, track, and update Change Requests (CR), Service Requests (SR), and Incident Requests (IR) within the contractual SLA until resolution.
- Ensure the escalation plan for internal and external customers runs smoothly based on the escalation procedure.
- Monitor the execution of the BCP Activation and Deactivation exercise when requested by customers.
- Attend technical in-house training and external certification to meet and exceed core competencies and professionalism in supporting customers.
- Track and resolve Incident Handling to ensure SLA compliance as per the contract with clients.
- Perform escalations based on the escalation matrix to ensure customer interruptions are resolved within SLA time.
- Diploma / Advance Diploma / HND in Engineering, IT, Computer Science, Networking, or Programming.
- HCIA Routing & Switching, HCIA Security, HCIA WLAN, CCNA, ITIL certifications.
- Knowledgeable in Network Operation Support and Services, HSBB technology, and WLAN Troubleshooting skills.
Telekom Malaysia Annexe 2, Kuala Lumpur
