Franchise Operations Lead
4 days ago
We're seeking a results-driven professional to lead our franchise operations and drive business growth. As a key member of our team, you'll be responsible for managing and supporting franchisees in their daily operations, overseeing marketing strategies, and ensuring brand standards.
Responsibilities Include:- Managing and supporting franchisees in their daily operations, ensuring compliance with brand standards.
- Conducting regular checks on franchisee operations, assisting in resolving operational issues, and driving business growth.
- Providing training and coaching to franchisees to improve their management skills and operational efficiency.
- Organizing regular franchisee meetings to share successful cases and operational tips, fostering franchisee cohesion.
- Marketing Support:
- Developing and implementing marketing plans for franchise stores based on market research, ensuring promotional activities effectively boost sales.
- Assisting franchisees in formulating local marketing strategies tailored to regional market demands, driving localized brand development.
- Reviewing franchisee promotional activities and advertising materials to ensure they align with brand image and marketing requirements.
- Brand Standards and Process Oversight:
- Ensuring all franchise stores adhere to company brand standards, service processes, and operational procedures.
- Conducting regular store inspections, evaluating compliance with brand image, service quality, and product standards, providing improvement suggestions.
- Reporting regularly to headquarters on franchisee performance and market feedback, suggesting necessary improvements.
- Financial and Performance Management:
- Assisting franchisees with budgeting and financial management, monitoring their cost control, profitability, and use of operating funds.
- Analyzing sales data, monitoring franchisee performance, ensuring targets are met, and taking necessary actions to adjust operations.
- Overseeing inventory management and supply chain operations, ensuring efficiency and avoiding stock shortages or excess.
- New Store Opening and Expansion:
- Assisting in evaluating potential franchisees, supporting them through site selection, contracts, and store opening preparations.
- Providing operational and technical support for new store openings, ensuring smooth launches and achieving initial targets.
- Tracking the performance of new stores post-launch, providing ongoing support and optimization recommendations.
- Industry Trends and Competitive Analysis:
- Staying updated on industry trends and market dynamics, adjusting franchisee operational strategies to enhance competitiveness.
- Analyzing competitor strengths and weaknesses through market research, proposing improvements.
- Enhancing Franchisee Satisfaction:
- Establishing a feedback mechanism to regularly collect franchisee opinions and suggestions, improving company policies or services.
- Following up on franchisee complaints and ensuring timely resolution, maintaining long-term positive relationships.
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