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Regional IT Consultant

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cloudflare Full time
About The Role
You will be the trusted technical advisor throughout a customer's lifecycle as a Customer Solutions Engineer (CSE). You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. As a critical member of the Account Team, you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers. You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.

Key Skills and Qualifications
To be successful in this role, you will need to have the following skills and qualifications:
  • Deep understanding of how the internet works and the desire to expand that knowledge.
  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
  • Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
  • Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.
  • Ability to manage a project, work to deadlines, and prioritize between competing demands.
  • Great communication skills & stakeholder management skills.