Customer Service Liaison Specialist

4 days ago


Johor Bahru, Johor, Malaysia Upright Talent Full time
About Upright Talent

At Upright Talent, we are committed to delivering exceptional customer experiences.

Job Overview

We are seeking a highly skilled and motivated Customer Service Liaison Specialist to join our team.

Key Responsibilities
  • Provide first-level contact and resolve customer issues in a timely and effective manner.
  • Elevate unresolved queries to the next level of support when necessary.
  • Collaborate with customers to identify solutions and implement them efficiently.
  • Maintain accurate records of customer interactions and ensure follow-up actions are taken promptly.
Benefits Package

We offer a comprehensive benefits package that includes:

  • An attractive remuneration package up to RM 4,000 per month.
  • A structured career progression plan to help you grow professionally.
  • International exposure opportunities to expand your network and skills.
  • Ongoing training and development programs to enhance your expertise.
  • A work-life balance policy with five working days per week.
Requirements

To be successful in this role, you should possess:

  • Experience in customer or helpdesk support, preferably in a similar industry.
  • A strong willingness to engage with customers and provide excellent service.


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