Customer Service Professional

6 days ago


Johor Bahru, Johor, Malaysia Upright Talent Full time
Job Overview

This role focuses on delivering exceptional customer service, ensuring timely resolution of issues and providing a positive experience for our clients.

Key Responsibilities
  • Establish and maintain effective communication with customers, addressing their concerns and resolving queries in a professional manner
  • Evaluate and escalate unresolved customer complaints to the next level of support, ensuring prompt attention is given
  • Foster a problem-solving environment, guiding customers through the process and providing necessary information
  • Ensure all customer interactions are documented and closed efficiently, maintaining accurate records
Requirements
  • Proven experience in customer-facing roles or helpdesk environments, with a strong ability to engage with customers
  • Fresh graduates are also encouraged to apply, as we provide comprehensive training and development opportunities
What We Offer
  • A competitive remuneration package up to RM 4,000, reflecting your value to the team
  • A comprehensive benefits package, including allowance and bonus structures
  • A clear path for career progression, with opportunities for growth and advancement
  • International exposure and experience working with diverse clients
  • Ongoing training and development, equipping you with the skills needed to excel in your role
  • A healthy work-life balance, with five working days and flexible scheduling options
  • The opportunity to work in a dynamic environment with a talented team at Setia Indah
About Us

At Upright Talent, we pride ourselves on providing exceptional customer service and supporting the growth of our employees. If you're passionate about delivering outstanding results and building long-term relationships, this could be the perfect opportunity for you.



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