Customer Service Liaison
2 weeks ago
Company Overview
">- We are Upright Talent, a company that values excellent customer service.
Job Description
">- This is a role where you will be the primary contact for customers, resolving their issues in a timely and professional manner.
- You will work closely with other teams to ensure seamless communication and escalation of unresolved queries.
- Your goal is to provide an exceptional customer experience, meeting their needs and expectations.
Key Responsibilities
">- Provide first-level support and resolve customer complaints efficiently.
- Educate customers on problem-solving strategies and best practices.
- Maintain accurate records and documentation of customer interactions.
Requirements
">- Candidates with prior experience in customer-facing roles or helpdesk support are preferred.
- Fresh graduates are also welcome to apply, as we provide comprehensive training and development opportunities.
Benefits
">- A competitive salary package up to RM 4,000 per month.
- A range of benefits, including allowances and bonuses.
- A structured career progression plan, ensuring your growth and development within the company.
- International exposure and opportunities for professional advancement.
- Training and development programs to enhance your skills and knowledge.
- A healthy work-life balance, with five working days per week.
Working Environment
">- We are located in the Setia Indah area, offering easy access to public transportation and amenities.
About You
">- You are a motivated individual who thrives in a customer-centric environment.
- You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
- You are proactive, adaptable, and able to work effectively in a fast-paced team.
- You are committed to delivering exceptional customer service and achieving high standards of performance.
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