Customer Service Liaison

2 weeks ago


Johor Bahru, Johor, Malaysia Upright Talent Full time

Company Overview

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  • We are Upright Talent, a company that values excellent customer service.

Job Description

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  • This is a role where you will be the primary contact for customers, resolving their issues in a timely and professional manner.
  • You will work closely with other teams to ensure seamless communication and escalation of unresolved queries.
  • Your goal is to provide an exceptional customer experience, meeting their needs and expectations.

Key Responsibilities

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  • Provide first-level support and resolve customer complaints efficiently.
  • Educate customers on problem-solving strategies and best practices.
  • Maintain accurate records and documentation of customer interactions.

Requirements

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  • Candidates with prior experience in customer-facing roles or helpdesk support are preferred.
  • Fresh graduates are also welcome to apply, as we provide comprehensive training and development opportunities.

Benefits

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  • A competitive salary package up to RM 4,000 per month.
  • A range of benefits, including allowances and bonuses.
  • A structured career progression plan, ensuring your growth and development within the company.
  • International exposure and opportunities for professional advancement.
  • Training and development programs to enhance your skills and knowledge.
  • A healthy work-life balance, with five working days per week.

Working Environment

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  • We are located in the Setia Indah area, offering easy access to public transportation and amenities.

About You

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  • You are a motivated individual who thrives in a customer-centric environment.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
  • You are proactive, adaptable, and able to work effectively in a fast-paced team.
  • You are committed to delivering exceptional customer service and achieving high standards of performance.


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