Home Furnishing Service Director

6 days ago


Johor Bahru, Johor, Malaysia Castlery Full time

Customer Experience Expertise

Castlery seeks a Senior Customer Experience Manager with a deep understanding of customer service metrics, CRM, call center technologies, and performance KPIs. The ideal candidate will have a data-driven mindset, with the ability to analyze metrics and implement improvement plans. Strong leadership skills and a track record of building customer-centric teams and processes are essential for success in this role.

Job Requirements

  • Proven track record in managing large customer service / call center teams supporting global markets, both in-house and outsourced.
  • Deep understanding of customer service metrics, CRM, call center technologies, and performance KPIs.
  • Data-driven mindset with the ability to analyze metrics and implement improvement plans.
  • Strong leadership skills and a track record of building customer-centric teams and processes.


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