Regional Service Quality Manager

About the RoleThe Regional Customer Care Operations Manager will play a critical role in driving service excellence across the agency customer care network. This includes implementing global customer care strategies, improving key performance indicators (KPIs), and ensuring effective coordination between departments.You will be responsible for leading...

About UsAirswift is the leading workforce solutions provider to the STEM industries, transforming lives through international workforce solutions.Role DescriptionThe Regional Quality Strategist plays a critical role in driving excellence across the Quality function, leading a team of Quality Coordinators, and ensuring consistent adherence to internal...

Job DescriptionThe Reporting Manager will be responsible for ensuring timely and high-quality submissions of reports for entities under own responsibility.The role involves liaising with Head Office and services entities, internal and external auditors, and other departments to maintain accounting static data in IT systems.Key activities include:Responsible...

Businesslist seeks a highly skilled and experienced IT Service Delivery Specialist to lead its Regional Operations team.The ideal candidate will have a strong background in IT Service Management, with expertise in delivering high-quality services to customers within a specific region.In this role, you will oversee a team of Site Specialists and ensure that...

We are looking for a motivated and organized Accounts Payable Senior Specialist to join our team at Commerz Global Service Solutions.About the Role:The role is part of the Expense Management / Accounts Payable team, ensuring timely and accurate payment of invoicesResponsible for quality, quantity, and timeliness of invoice processing for serviced...

About PuratosWe are a global leader in bakery, patisserie, and chocolate ingredients, driven by innovation and entrepreneurship. Our passion for food and commitment to local communities make working at Puratos truly special.Job SummaryWe are seeking an experienced R&D professional to join our Regional team in Asia Pacific. As the successful candidate, you...

Overview:MBR Partners is a global leader in AIOps solutions, helping Telecommunications Service Providers worldwide with performance management, fault management, quality of service, and customer experience management.We are currently seeking an experienced APAC Account Manager to join our team. This role will involve managing two regional tier 1 accounts...

Job DescriptionThe Regional Operations Manager will be responsible for managing all aspects of test center operations in Asia and ANZ. This includes establishing new test centers, training proctors, daily operational matters, service level agreement adherence, budgetary development, contractual matters, and partner relationship management.This role requires...

We protect what's good – protecting food, people, and the planet.As a Marketing Services Manager at Tetra Pak, you will be responsible for developing and implementing marketing strategies that drive business growth and customer engagement.This role requires a strong understanding of the external market and the ability to integrate multiple data sources to...

About the RoleThe Quality Services Analyst is responsible for supporting the Quality Services Team by providing administrative duties and assisting with the delivery of quality coaching models. This includes consistency checking, call benchmarking, and coaching team managers.Key Performance IndicatorsDeliver high-quality service to customers.Manage assigned...

Job DescriptionThe Quality Assurance Manager will be responsible for conducting independent assessments in identified IT process areas and recommending solutions to improve operational gaps.Key Responsibilities:Manage planning, developing, and executing quality assurance fieldwork, programs, and initiatives.Drive division-wide quality assurance...

We are committed to making Prudential a place where you can Connect, Grow, and Succeed. As a Service Quality Manager, you will be responsible for providing a world-class telephone servicing facility to our customers, meeting and exceeding their expectations.Key Responsibilities:Deliver world-class customer service via telephoneProvide polite, professional,...

About the RoleWe are seeking a highly skilled professional to assume the position of Director, Regional Corporate Intelligence Services. As a key member of our APAC team, you will play a crucial role in shaping the direction of our Malaysia Corporate Intelligence ('CI') team and leading our APAC Investment Migration ('IM') practice.Your primary...

We are seeking a motivated and results-driven Service Quality Manager to join our team. In this role, you will be responsible for leading a team of at least 10 associates in delivering exceptional customer service.Main Objectives:Service Quality Standards: Conduct regular quality assurance assessments to maintain service quality standards and identify areas...

About the JobBASF is a leading chemical company that develops intelligent solutions for our customers and contributes to a sustainable future. We offer a dynamic work environment where employees can grow professionally and personally.Main Responsibilities:Fulfill the role of Operations Support Analyst for the India market by providing travel support...

Job DescriptionRINA Piraeus Team is recruiting an exceptional Asia Pacific Inspection Project Coordinator to lead its inspection operations. As a key member of our team, you will be responsible for coordinating and overseeing the delivery of inspection activities across the region.Responsibilities:Project Coordination: Oversee the planning, execution, and...

We empower our employees to reach their potential with opportunities to make an impact on food, people, and the planet.Our Marketing Services Manager will be responsible for delivering the marketing services program plan, including building subject matter expertise and category expertise within the regional team.This role requires a strong understanding of...

Responsibilities and ExpectationsAs a Service Quality Manager, you will play a critical role in enhancing customer satisfaction and service quality across the organization. Your responsibilities will include promoting and driving successful adoption of group customer service tools, monitoring and reporting progress of APAC customer experience improvement...

Key ResponsibilitiesFunctional Tasks:Responsible for projects, transition, and process improvement for own cluster/portfolioEnsure service delivery meets targets defined in service level agreement and KPIs for process efficiency, effectiveness, and quality controlResponsible as reviewer & approver for service delivery activitiesProvide technical, process,...

About UsBASF Asia-Pacific Service Centre S/B is a leading chemical company that aims to develop intelligent solutions for its customers and for a sustainable future. We connect and develop people with diverse talents all over the world.About the PositionThis Quality Assurance Manager role is critical in ensuring the company's adherence to internal controls,...