Automotive Warranty Specialist
3 days ago
We are seeking an experienced Automotive Warranty Specialist to join our team at Great Wall Motor Sales Malaysia Sdn. Bhd. This role will be responsible for managing warranty policies, analyzing technical trends, coordinating with suppliers, and conducting training for dealers.
Key Responsibilities- Warranty Policy Management
- Process and confirm judgments on warranty claims as per schedule.
- Monitor claim rates for parts, material, sublet, and Flat Rate Time (FRT).
- Handle enquiries on warranty claims and Prior Work Approval (PWA).
- Analyze market technical problem trends through warranty claim data.
- Jointly study with local suppliers, factory engineers, and technical staff on difficult market cases.
- Conduct meeting with assembly factory to improve product quality.
- Prepare and conduct Warranty & System training for nationwide dealers.
- Develop and upgrade warranty and maintenance booklet.
- Candidate must possess at least Diploma / Degree in Engineering / Economic/ Account or equivalent.
- Required languages: English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
- At least 3 years of working experience in the related field is required for this position.
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Automotive Warranty Policy Manager
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Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full timeJob DescriptionThis role involves managing warranty policies and analyzing technical trends in the automotive industry. Key responsibilities include:Developing and improving warranty guidelines and policies to ensure compliance.Processing and confirming warranty claims in a timely manner.Monitoring claim rates for parts, materials, and services.Handling...
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Warranty Specialist
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Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full timeThis job is for a Warranty Specialist in the automotive industry. You might like this job because it involves managing warranty policies, analyzing technical trends, coordinating with suppliers, and conducting training for dealers.ResponsibilitiesManage and improve warranty guidelines and policies.Process and confirm judgement on warranty claims as per...
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