Automotive Warranty Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full time
Job Overview

We are seeking an experienced Automotive Warranty Specialist to join our team at Great Wall Motor Sales Malaysia Sdn. Bhd. This role will be responsible for managing warranty policies, analyzing technical trends, coordinating with suppliers, and conducting training for dealers.

Key Responsibilities
  • Warranty Policy Management
  • Process and confirm judgments on warranty claims as per schedule.
  • Monitor claim rates for parts, material, sublet, and Flat Rate Time (FRT).
  • Handle enquiries on warranty claims and Prior Work Approval (PWA).
Technical Expertise
  • Analyze market technical problem trends through warranty claim data.
  • Jointly study with local suppliers, factory engineers, and technical staff on difficult market cases.
  • Conduct meeting with assembly factory to improve product quality.
Communication Skills
  • Prepare and conduct Warranty & System training for nationwide dealers.
  • Develop and upgrade warranty and maintenance booklet.
Requirements
  • Candidate must possess at least Diploma / Degree in Engineering / Economic/ Account or equivalent.
  • Required languages: English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
  • At least 3 years of working experience in the related field is required for this position.


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