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Customer Engagement Specialist
1 week ago
At Prudential, our purpose is to be partners for every life and protectors for every future. We foster a culture that celebrates diversity and inclusion, ensuring our people, customers, and partners feel valued and supported.
Key Responsibilities:- Deliver exceptional customer experiences across all channels, providing timely updates and meaningful interactions.
- Elevate customer satisfaction by addressing non-FCR cases with professionalism and efficiency.
- Cultivate relationships with complex customers through effective escalation and handover processes.
- Provide accurate responses to customer inquiries, adhering to quality, compliance, and service level standards.
- Maintain high-quality administrative tasks, ensuring customer satisfaction and adherence to service standards.
- Facilitate seamless communication between departments to resolve customer issues.
- Stay up-to-date with new products and services to deliver exceptional customer experiences.
- Record and analyze statistics to inform management decisions and drive process improvements.
As an equal opportunities employer, we welcome applicants from diverse backgrounds and promote equality of opportunity in all aspects of our business.
