Global Service Desk Agent

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyva Full time

About Us

Hyva Group is a leading provider of innovative transport solutions for the commercial vehicle and environmental service industries. With a presence in over 110 countries and a team of over 3,500 employees worldwide, we offer a unique opportunity for growth and collaboration.

The Role

We are seeking a Service Desk Support Specialist to join our team in Mid Valley City, Kuala Lumpur. As part of our Regional Hub / Shared Services Centre, you will be responsible for providing first-level technical support to end-users and ensuring the smooth operation of IT services.

Your key responsibilities will include:

  • Investigating incoming IT-related incident tickets and providing remote support to resolve incidents.
  • Fulfilling IT-related service requests, such as creating user accounts.
  • Supporting users via call, chat, email, and ticketing tools.
  • Creating and updating knowledge base articles.

In this role, you will collaborate with various stakeholders across the business, including our Global functions teams in the Netherlands and other parts of the world.

About This Position

This is a fantastic opportunity to grow your career in a dynamic and international environment. If you have a passion for technology and customer service, we encourage you to apply.

Our Values

  • We care about ecology and sustainability.
  • We have a highly dynamic and very international work environment.
  • We provide a competitive salary and a range of benefits.

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