Service Performance Coach

2 days ago


Johor Bahru, Johor, Malaysia Castlery Pte Ltd Full time

Castlery is seeking an experienced trainer to join our team and drive customer experience excellence through impactful training programs.

This role involves collaborating closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.

You'll be responsible for leading onboarding sessions, providing ongoing learning opportunities, and mentoring staff on processes and knowledge to drive performance and ensure compliance.

Job Responsibilities
  1. Train and Mentor Staff: Lead onboarding sessions, provide ongoing learning opportunities, and mentor staff on processes and knowledge to drive performance and ensure compliance.
  2. Develop Global CX Training Framework: Collaborate with the CX Shared Service team to develop a comprehensive global CX training framework, ensuring it remains effective and relevant over time.
  3. Identify Training Needs: Work with key functions to identify areas where training can improve service performance and elevate customer satisfaction.
  4. Drive Business Growth: Use effective training programs to drive business growth and enhance customer experience.


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