Experian Health Customer Care Executive
5 days ago
The Customer Service Executive plays a key role in building strong relationships with customers, delivering exceptional service, and driving business growth. This critical position requires strong communication skills, both written and verbal, to address customer inquiries, resolve complaints, and provide information to meet customer needs.
The responsibilities of this occupation include:
- Handling daily customer order fulfillment with a strong commitment to ensuring timely and accurate delivery.
- Managing daily customer incoming and outgoing calls and emails.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Following up to ensure that appropriate actions were taken on customer requests.
- Providing regular feedback to management on customer comments and feedback regarding our products and services.
- Exercising basic salesmanship to promote/upsell all relevant products to increase business revenue.
- Assisting in new product testing, implementation, and launches.
- Being responsible for deploying and applying all company policies, procedures, and standards.
- Performing and achieving the KPIs as assigned.
- Contributing to team effort by accomplishing related results as needed.
Skills and Qualifications
- Diploma, Advanced/Higher/Graduate Diploma in Economics, Information Technology, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
- Proficient in MS Office (Word, Excel & Outlook).
- A minimum of 2 years working experience in the related field.
- Resilient to thrive in a complex environment.
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