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Store Leadership Professional

1 week ago

Selayang Municipal Council, Malaysia lululemon Full time
About lululemon

We are an innovative performance apparel company dedicated to creating transformational products and experiences that support people in moving, growing, connecting, and being well.

Job Summary

The Key Leader role is a crucial part of the store leadership team, impacting sales floor team members and guest experience every day. Key Leaders are responsible for leading by example, providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor.

Key Responsibilities
  1. Leadership and People Management
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance.
  • Provide team members with recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest Experience
  • Support team members in ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Resolve guest feedback and address guest concerns or escalations to make it 'right' for guests.
Working With Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store in accordance with the opening and closing checklists.