Sensitive Content Analyst

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Role Description

We are looking for a highly skilled and detail-oriented Online Content Reviewer to join our team at Cognizant. As an Online Content Reviewer, you will play a critical role in ensuring that our online platforms remain safe and respectful for all users.

Key Responsibilities

  • Gain full understanding and in-depth knowledge of client policies and guidelines
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community

Requirements

  • Ability to learn to work with customer internal tools
  • Comfortable working with explicit & sensitive content
  • Ability to moderate content to ensure accurate and precise decisions are applied in the online space


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