Business Systems Strategist

5 days ago


Petaling Jaya, Selangor, Malaysia GXbank Full time
Role Overview

We are seeking a highly skilled Business Systems Strategist to join our Customer Support team at GX Bank Berhad. In this role, you will be responsible for designing and implementing business processes to enhance the overall customer experience.

Key Responsibilities
  • Process Design and Improvement: Analyze existing Customer Support processes and identify areas for improvement. Design and document streamlined processes that enhance customer satisfaction and operational efficiency.
  • System Integration and Optimization: Work closely with various teams/departments to integrate new systems and tools into the CS environment. Ensure that all technology solutions are optimized for customer support operations and provide a seamless experience for both customers and agents.
  • Strategic Planning: Align CS strategies with overall business objectives and ensure that they contribute to the organization's growth and customer satisfaction goals.
  • Data Analysis and Reporting: Analyze CS data to identify trends, gaps, and opportunities for improvement. Present findings and recommendations to senior management to support decision-making.


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