Branch Manager

2 days ago


Penang, Malaysia PositiveLinks Asia Full time

About the Job

We are looking for an experienced professional to lead our sales and operations teams in the Air & Sea freight forwarding industry in Penang, Malaysia. The successful candidate will have a strong track record of driving financial performance, improving customer satisfaction, and growing businesses.

Responsibilities:

  • Manage branch EBIT, sales growth, and cost optimization.
  • Deliver high-quality service and exceed customer expectations.
  • Maximize branch potential and expand customer relationships.
  • Ensure high productivity, competitive efficiency, and quality.
  • Adhere to global processes, policies, and local laws.
  • Implement and optimize structures, systems, and internal service providers.
  • Drive employee training, career planning, and performance improvements.
  • Maintain regular communication with Cluster Management on key updates.

Requirements:

  • Bachelor's degree in Business, Economics, Logistics, or related field (experience may substitute).
  • 10+ years of leadership experience, preferably as a General Manager in MNC freight forwarding.
  • Strong people management and leadership skills.
  • Foster cross-functional collaboration and knowledge sharing.
  • Enhance customer service, improve efficiency, and strengthen relationships.
  • Thrive under pressure, meeting tight deadlines with resilience.

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