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Funding Operations Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia XpertS Full time

XpertS is a licensed, fast-growing Multi-Asset CFD Broker. We are seeking a highly skilled Client Funding Officer to join our team of experts in Malaysia.

The ideal candidate will have a strong background in funding operations and be proficient in managing client withdrawals, deposits, and payment processing.

Responsibilities:
  • Assist with client withdrawals based on company thresholds
  • Process and monitor deposit failures, resolving PSP errors
  • Manage payment processing through online banking systems and ensure Payment Gateways are active
  • Follow client funding requests according to company policies and procedures
  • Assist the Head of Department with overviewing, checking, and executing client deposits
  • Reconcile payment transactions
  • Implement Know your Client (KYC) procedure for clients as required
  • Collect information for regulatory reports related to payments
  • Resolve internal and external queries in a timely and professional manner
  • Enhance internal procedures, systems, and controls