Hotel Guest Services Coordinator

4 days ago


Petaling Jaya, Selangor, Malaysia Sunwaysanctuary Full time
Job Description

The Resort Duty Supervisor at Sunway Sanctuary is responsible for overseeing the day-to-day operations of the front office. This includes supervising the front desk team, managing reservations, and handling guest complaints and feedback.

The ideal candidate will have a strong background in hospitality management, with a minimum of 3 years of experience working in the hotel/resort industry. They must be able to work independently and as part of a team, and possess excellent problem-solving skills.

Key Responsibilities:

  • Supervise and coordinate the activities of the front office staff.
  • Manage reservations, including checking-in and checking-out guests.
  • Handle guest complaints and feedback in a professional and courteous manner.


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