Front Office Operations Manager

4 days ago


Petaling Jaya, Selangor, Malaysia Sunwaysanctuary Full time
Job Summary

The Front Office Operations Manager at Sunway Sanctuary is responsible for ensuring smooth and efficient check-in and check-out processes. This includes handling late check-ins, early check-outs, and addressing any guest issues during these processes.

The ideal candidate will have a strong background in hospitality services, with minimum 3 years of experience working in the hotel/resort industry. They must be able to work on a 24/7 rotational shift basis and possess excellent problem-solving skills.

Key Responsibilities:

  • Supervise and oversee the front office staff, including receptionists, concierge, and bell staff.
  • Assist with room assignments, monitor room availability, and manage the reservation system.
  • Handle cash transactions, ensure accuracy in financial records, and maintain effective communication with other departments.
  • Conduct rounds to engage with guests, ensure their well-being, and provide personalized service to VVIP/VIPs.


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