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HR Service Delivery Specialist

1 week ago

Petaling Jaya, Selangor, Malaysia Givaudan Full time

Givaudan is a leading company in the fragrance and flavor industry. As a Senior HR Operations Manager, you will play a key role in delivering high-quality HR services to our employees and customers.

About the Job:

  • You will support the HR Services team in resolving general HR-related queries/requests effectively by applying organizational policies and procedures and escalating complex queries to the next line of support within GBS across the following areas: Core Employee Admin, 1st Level Advisory Services, Data Input and Reporting, Talent and Performance Management, On-boarding, and Talent Acquisition.
  • You will drive knowledge management within HR Services, maintaining the latest versions of HR policies and procedures.
  • You will engage with third-party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators.

About Your Skills:

  • You have a strong understanding of HR policies and procedures.
  • You have excellent communication and interpersonal skills.
  • You have experience in working in a shared service environment/customer service environment.
  • You have proficiency in relevant computer applications, preferably SuccessFactors.

Our Culture:

We value diversity and inclusivity, and we strive to create an environment where everyone feels valued and respected.