Client Relationship Specialist
3 days ago
Company Overview
At Qode, we specialize in interactive digital media, IoT solutions, and experiential marketing to deliver innovative, data-driven solutions. We leverage cutting-edge technology to enhance brand engagement and revolutionize marketing campaigns across various regions.
Job Description
The Client Servicing Manager - Digital will be responsible for managing client relationships, ensuring project success and client satisfaction, and collaborating with our programming and creative teams to deliver high-quality solutions on time. This full-time hybrid role offers flexibility for remote work.
Key Responsibilities:
- Serve as the primary point of contact for clients, managing expectations and ensuring customer satisfaction.
- Collaborate closely with the programming team to ensure timely delivery of digital projects.
- Facilitate clear and effective communication between clients and internal teams.
- Identify client needs and provide tailored solutions to meet business objectives.
- Manage multiple projects simultaneously, ensuring deadlines are met and quality standards are upheld.
- Monitor project progress, troubleshoot issues, and provide proactive updates to clients.
- Build and maintain strong relationships with clients to promote long-term partnerships.
Skills and Qualifications:
- 2-3 Years Of Experience
- Proficient in English and Mandarin
- Strong Client Services and Client Relations skills.
- Proven track record in Customer Satisfaction and Effective Communication.
- Ability to work collaboratively in a team environment and independently when required.
- Strong interpersonal and problem-solving skills.
- Understanding of tech and digital concepts is a plus.
- Experience In The Marketing Or Digital Industry Is Preferred.
- Project management experience is a bonus.
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