Technical Assistance Representative
6 days ago
TDCX Federal Territory of Kuala Lumpur, Malaysia is seeking a highly skilled Technical Assistance Representative to join our team.
- As a key member of our customer support team, you will be responsible for providing technical assistance to customers via all relevant communication channels.
- You will identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- The ideal candidate will ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- You will also provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
- A minimum of 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- The successful candidate will have strong problem-solving skills, motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
We offer an attractive remuneration package, great perks, and performance incentives, as well as comprehensive medical, insurance, or social security coverage, world-class workspaces, engaging activities and recognition programs, strong learning and development plans, positive culture, flexible working arrangements, and coaching and mentoring by experts in your field.
-
Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full timeTechnical Customer Care Representative PositionTECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.Be the first point of contact for all incoming tickets and distribute to the related teams.Drive...
-
Technical Sales Representative
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Rothoblaas Full timeRothoblaas Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaTechnical Sales RepresentativeAre you ready to become a key innovator and technology ambassador in the building sector and fall protection industry? If you thrive on innovation and want to represent a global brand, this is your chanceResponsibilitiesDrive Market Growth – Represent our...
-
Technical Service Representative
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kenso Corporation Full timeWe are seeking a highly skilled Technical Service Representative to support our Mandarin-speaking customers. As a key member of our team, you will be responsible for installing, commissioning, and providing training for vision inspection systems and machine acceptance.The ideal candidate will have a strong background in mechanical, IT, automation, or...
-
Technical Care Representative Position
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full timeJob OverviewAs a Technical Customer Care / Support Representative at Primecommerce, you will be responsible for providing top-notch customer service and technical support to our clients. If you have a passion for delivering exceptional customer experiences and a strong understanding of the StoreHub platform, we encourage you to apply.Key...
-
IT Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeWe are looking for a talented IT Service Representative to join our Aqi Intl team. As an Executive Technical Support specialist, you will provide technical assistance to Lenovo users and clients, ensuring their issues are resolved efficiently and effectively.Skill RequirementsDegree, diploma, or equivalent professional qualification; fresh graduates...
-
Technical Service Representative
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Chr. Hansen Holding AS Full timeWe are looking for an experienced IT Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support and customer service to our business users.Job Description:Company Overview: Novonesis is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action...
-
Technical Assistance Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob DescriptionWe are seeking a Technical Assistance Specialist to join our team at BID Operations in Kuala Lumpur, Malaysia. As a Technical Assistance Specialist, you will be responsible for providing technical support to our clients.Main ResponsibilitiesProvide technical assistance to clients via live chat, email, and telephone.Diagnose and resolve...
-
IT Technical Support Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full timeJob DescriptionA Post-Sales Customer Service Representative role involves handling all incoming inquiries on Microsoft's products, technologies, programs, policies, and services. The representative must be able to handle inquiries via various media channels both inbound and outbound.Duties and Responsibilities:Respond to incoming emails related to Microsoft...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations Kuala Lumpur City. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key Responsibilities:Deliver...
-
Customer Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full timeA Role for Customer Service ExcellenceWe are seeking an individual with strong communication skills in Vietnamese and English to join our team as a customer service representative. As L1.0 Technical Support, your role will be to deliver exceptional customer service and technical support to our clients.
-
personal assistant to chief representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SK Malaysia Full timeThis job is about managing the Chief Representative's schedule, coordinating travel, handling communications, and supporting office operations. You might like this job because it offers a chance to work closely with a senior executive and handle diverse tasks.Efficiently manage the Chief Representative's calendar, including scheduling meetings, appointments,...
-
Mandarin Customer Support Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full timeJob Summary:As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction of our customers. You will be responsible for providing prompt and efficient support to our clients through various communication channels, including email, live chat, and phone. Your primary objective will be to assist customers with their inquiries,...
-
Technical Assistance Specialist
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeAbout UsSwift Software is a leading provider of financial services software solutions. Our mission is to enable secure, efficient, and reliable cross-border payments. We are committed to delivering exceptional customer experiences and innovative solutions that meet the evolving needs of the financial industry.As a Technical Assistance Specialist at Swift...
-
Technical Assistance Specialist
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia e2open Full timeIn this role as Technical Assistance Specialist, you will be responsible for providing expert technical support to our global clients. As part of our cross-functional team, you will collaborate closely with other departments to deliver exceptional customer service.Key Responsibilities:You will identify and resolve technical issues reported by customers,...
-
Customer Service Representative
4 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is a dynamic and forward-thinking company that offers an exciting opportunity for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.We are seeking a...
-
Technical Assistance Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DSS Software Ltda. Full timeWe are looking for a skilled Technical Assistance Specialist to join our team at Datadot Software Solutions, a cutting-edge IT consulting firm.About the Job:This role requires a high level of technical proficiency, excellent communication skills, and the ability to resolve complex issues in a timely manner.The ideal candidate will possess fluency in...
-
Senior/Assistant Manager, Technical
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia Full timeSenior/Assistant Manager, Technical & Training (Accounting Standards Compliance & Development)Responsibilities:Perform financial statements review.Conduct physical and/or virtual in-house training courses.Assist technical team to conduct research related to accounting standards.Assist technical team to prepare and update model financial statements and...
-
Senior Business Development Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full timeJob Title: Senior Business Development RepresentativeJob Overview:The Senior Business Development Representative plays a pivotal role in driving revenue growth by identifying and capitalizing on new business opportunities. This position requires strong technical expertise, excellent communication skills, and a deep understanding of customer needs.Key...
-
Customer Service Representative
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Genpact Full timeWe are seeking a skilled Customer Service Representative to join our team at Genpact. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and support.Main ResponsibilitiesRespond to customer inquiries by providing diagnostic and technical assistance on various platforms and systems supported by...
-
Technical Security Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Promote Project Full timeJob DescriptionPromote Project is seeking a highly skilled Technical Customer Success Manager to join our team. This role will focus on delivering exceptional technical expertise and professional services to our customers, ensuring they meet their objectives.About the RoleThis position requires strong technical presentation, communication, and influencing...