Operational Excellence Manager
4 days ago
This role focuses on managing clients and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
The ideal candidate will be responsible for driving consistent, quality service through supervision of other Host employees and third parties supporting multiple Experience Services.
Key Qualifications- A minimum Diploma required or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher-level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred.
- Minimum of 5+ years of related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
- Prior customer service experience is highly preferred.
- Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
- Comfortable meeting and engaging with new people.
- Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.
- Utilize a high level of attention to detail as well as strong interpersonal skills.
- Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
- Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
- Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
- Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
- Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.
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