Senior Manager of Lending Operations

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time
Key Responsibilities

The successful candidate will be responsible for:

Overseeing loan processing, customer service, risk management, collections, and operational efficiency.

Ensuring all lending operations comply with regulatory requirements and internal policies.

Monitoring fraud detection, credit risk assessment, and loan underwriting processes.

Keeping updated on regulatory changes affecting SME financing and adapting operations accordingly.

  • Streamline loan approval workflows to reduce turnaround time and improve efficiency.
  • Implement automation tools for follow-ups and customer engagement.
  • Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.
  • Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.


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