Financial Technology Support Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time
Key Responsibilities:
We are looking for a detail-oriented Trade Finance Test Specialist to join our team. Your primary duties will include ensuring all assigned tasks are completed timely and accurately as per agreed SLAs, monitoring incoming Swift messages and email queries for various trade finance relevant operating systems, responding and resolving mailbox queries, escalating promptly to next level support or relevant channels if issues cannot be resolved within the team, communicating clear workable solutions to system users, multi-tasking, cascading and documenting each system update release to users, and adhering to all testing deliverables, including test plans, test cases, and test results.

As a Trade Finance Test Specialist, you will provide system users with specific training by preparing/updating/providing proper training on system improvements. This aims to ensure system users have required system functionality knowledge for daily business operations. Conducting annual reviews of existing manuals and SOPs, tracking issue logs (especially system down) with root cause analysis, severity, and resolved time, and developing and implementing initiatives to transform or simplify existing processes are also part of your role.

If you are passionate about the role, have high self-drive, are hardworking, and self-motivated, we encourage you to apply. Familiarity with system technical terms and SQL programming language is an advantage.

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