Technical Support Engineer

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OneConnect Financial Technology Full time

We're OneConnect Financial Technology, a pioneering fintech company in Asia, driven by innovation and excellence.

 

Job Summary

We're seeking an experienced Incident Manager & Service Desk Lead to join our team. As a key member of our IT department, you'll play a crucial role in ensuring the smooth operation of our services and delivering exceptional customer experiences.

 

Main Responsibilities:
  • Lead incident management efforts to minimize downtime and optimize service restoration.
  • Develop and implement effective strategies for SERVICE DESK operations, ensuring timely and accurate issue resolution.
  • Promote a culture of continuous improvement, identifying opportunities to enhance processes and procedures.
Requirements:
  • A minimum of 4 years of experience in IT, with a focus on Service Desk, Incident Management, and Problem Management.
  • Proven expertise in digital core banking projects, with a strong understanding of eKYC, mobile apps, origination, deposits, loans, credit cards, and payments.
  • Bilingual skills in Chinese and English, with excellent written and verbal communication abilities.
  • QA/Testing experience is mandatory.


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