Process Documentation Specialist

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

About Nintex:

We empower organizations to transform their business processes and improve efficiency. With a global presence, we serve over 10,000 public and private sector organizations across 90 countries.

Our customers rely on our Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve lives through the technology we build.

We foster a workplace that supports amazing people in doing their best work every day. Collaboration is constant, our workplace is fun, and we value curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big.

Working in engineering:

As an engineer at Nintex, you'll build more than just software; you'll make a tangible impact with every line of code. Our engineers are process experts, developing the industry's most complete process and automation platform to transform the way people work. If you're interested, curious, and want to learn and do more, the sky's the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products.

About the role:

Nintex Technical Writers develop multi-audience technical content for the Nintex Process Platform. They work with a global team of technical writers, content producers, product managers, developers, user experience designers, and operations and security personnel to develop helpful, high-quality content that enhances the understanding, experience, and usage of Nintex products. They focus on developing online help documentation, security documentation (including technical data journey diagrams), and user interface text.

Technical Writers at Nintex take the initiative, troubleshoot, and adapt rapidly to change. They take a contemporary approach to technical writing—addressing the user as a person and helping them accomplish their goals. They have the curiosity, willingness, and ability to learn Nintex products, and are well-versed in the craft of technical writing and readability concepts. They write clear and useful technical content and proactively work toward developing effective stakeholder relationships and improving team processes, practices, and style guides.

Technical Writers at Nintex work in an agile environment using an accountability-based Kanban system.

Your contribution will be:

  • Develop and deploy all help content, security documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary.
  • Test product functionality independently to verify and develop content as assigned for product releases.
  • Identify additional content needs through monitoring customer feedback channels and interpreting content analytics.
  • Build and maintain effective communication and partnerships across teams including Technical Content, Customer Success content teams, Product, UX, Development, R&D, Support, Marketing, and others to ensure content alignment across the organization.
  • Provide feedback on UX copy, Marketing, and other content areas as needed, and incorporate feedback from other teams.
  • Perform peer reviews to ensure a high standard of quality and adherence to style guide.
  • Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers.
  • Keep current with emerging trends in technical communication.
  • Other reasonable tasks as assigned.

To be successful, we think you need:

  • 3+ years of technical writing experience.
  • Experience with technical writing authoring tools (MadCap Flare preferable).
  • Experience working in a global agile environment.
  • A Technical Writing, Communications, or IT-related third-level qualification.

What's in it for you?

We believe in giving our employees the autonomy to work in the way that best suits them and their teams. Our work environment is designed to support our people's lifestyle and preferences. While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including:

  • Global Gratitude and Recharge Days.
  • Flexible, paid time off policy.
  • Employee wellness programs and counseling resources.
  • Meaningful peer recognition and awards.
  • Paid parental leave.
  • Invention/patenting assistance.
  • Community impact, paid volunteer time, and opportunities.
  • Intercultural learning and celebration.
  • Multiple tools through which to learn and grow, and an incredible global community.

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