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Sales and Service Director

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time
About Sutherland Global

We are a group of driven and hard-working individuals who share a passion for delivering exceptional results. Our team is committed to building strong relationships with our clients, understanding their needs, and providing innovative solutions to meet their expectations.

Job Description
  1. Client Relationships: Establish and maintain communication with clients and/or team members, understand their needs, resolve issues, and meet expectations.
  2. Operational Excellence: Drive operational efficiency, improve processes, and enhance productivity to achieve business objectives.
  3. Leadership Development: Develop and empower leaders within our organization, equipping them with the necessary skills and knowledge to succeed.
  4. Continuous Improvement: Foster a culture of continuous learning and improvement, identifying areas for growth and implementing change to stay ahead of the competition.
Requirements
  • Must have hands-on experience in managing sales and tech operations
  • Ability to do a root-cause analysis to improve key performance
  • Effective coaching and mentoring skills
  • Ability to work independently with minimal supervision within 90 days
  • Ability to manage client communications and reviews
  • Champion of employee experience: drive morale in collaboration with HR and Dr. Fun/Engagement Manager
  • Proactive in identifying people and process issues
  • Focus on all aspects of operations: productivity, quality, people, and profitability
  • High energy, results-driven, and uphold Sutherland values